FAQs

Current Printing/Production Times (BEFORE we ship your order):

1 business day for UPS Next Day Air and UPS 2nd Day Air packages and 3 business days for USPS shipping. If you need your prints sooner, contact us (support@foxprint.com) and we will upgrade your shipping according to your needs/budget.

Can I pickup my prints in San Diego?

Unfortunately with our commercial liability insurance, we cannot have customers on-site so we will have to process sale and exchanges through the mail,

Photo Prints Specification

The size of the photo prints is 3x3" (7.6 x 7.6cm), 3x4" (7.6 x 10cm), 4x4" (10x10cm) or 5x5" (12.5x12.5cm). We are using high resolution card stock paper (300gsm) with satin finish and clear white back. Minimum order is 10 photos,

Photo Stickers Specification

The size of the photo stickers is 3x3" (7.6 x 7.6cm), 3x4" (7.6 x 10cm) or4x4"(10x10cm). Stickers are for indoor use only! Minimum order is 10 stickers,

Photo Magnets Specification

The size of the photo magnets is 2.5x2.5" (6.35x6.35cm) with slightly rounded corners. These are perfect gifts for loved ones. One magnet can hold up to 7 sheets of paper. Minimum order is 6 magnets,

Posters Specification

The size of the posters is 20x30" (50,8x76,2cm), printed on high resolution digital press, 216gsm (80lb cover) paper.

Can I track my order?

Yes, visit your account

Can I order magnets and photo prints in the same order?

Yes

Where I can see examples of your prints?

Visit our Instagram page instagram.com/fox.print

Can I print pictures from my Facebook and other cloud storages?

Yes, you can print photos from Facebook, Dropbox, Box, Google Drive, Instagram, Flickr...

Shipping

Price for international shipping is calculated automatically when you choose your country. For the latest shipping rates click here.

Canada customers update: due the changes in Canada customs policy, delivery time is not guaranteed and it can take up to 5 weeks for your package to arrive :( Please don't order if you are not comfortable with this shipping time. 

I didn't receive my order yet

If you choose 'USPS 8-10 business days shipping' option at the checkout, we will send your order by USPS First Class mail and it can take up to 10 business days for package to arrive. If you need your prints faster, choose "UPS Next or 2nd Day Air" with tracking and delivery in 1-2 business days*.

*Delivery times are not guaranteed by USPS, it's just expected delivery time! 

International Orders

While the situation is in the hands of the post once your order has been confirmed as shipped, we can sometimes look up the status of your order to help. We are not responsible for delivery of international orders.

FoxPrint is not responsible for a package once it has been confirmed delivered to the correct address. If for any reason we should receive it back from the post, we will contact you with further options. In that case, customer is responsible for the new shipping label.

Note that we will not refund orders above $25. 

My package was sent back to your office. What do I do now?

If we receive your order back in the mail because it was not able to be delivered or was not picked up in time, all details and shipping prices will be listed in the customer service emails sent to you once the return is processed. We can send the package again to the same (or new) address but you have to pay for this shipping or you can have your order refunded minus the original shipping cost. Please note that processing returns can take time. We go through all of them as quickly as possible and your patience is appreciated.
FoxPrint is not responsible for any packages that were returned for failure of delivery (multiple delivery attempts, insufficient address information, or refusal). We are not responsible for the original shipping or return shipping.

Is my credit card information secure?

Yes. Your credit card information is encrypted during transmission using secure socket layer (SSL-256) technology, which is widely used on the Internet for this purpose. Your credit card information is only used to complete the requested transaction and is not subsequently stored.